TSplus Remote Support
The Best Alternative to TeamViewer for Remote Desktop control and Screen Sharing. Provide instant Attended or Unattended Remote Assistance to your teams or clients anywhere, at any time.
Have your support agents assist, support and troubleshoot problems faced by your remote customers.
Provide remote IT maintenance such as server updates or setting up tools for your colleagues or clients.
Use secure multi-user session sharing to remotely train your teams or clients.
Significantly save vs alternative solutions, while benefiting from 100% of the necessary features.
Agents can take control of the screen, mouse, and keyboard of remote clients. The end-user can allow the agent to take control in one mouse click. As soon as the end-user allows the connection, the chat box appears, and the remote support session starts.
An Agent can take control and troubleshoot independently or collaboratively: multiple Agents can connect to the same remote computer.
Both the agent and the end-user have a tailored chat box. The agent’s chat box contains vital information and all the standard functionalities he will need to run the session.
The end-user chat box is simpler for an ideal user experience. It contains key functionalities such as file sharing.
Both the agent and the end-user can upload and share files with their counterparts.
The agent can easily change the language of the remote support interface.
Support Agents can send keyboard commands such as ctrl+alt+del or start the Task Manager on remote computers.
Support agents have access to all displays on a remote computer using a multi-monitor configuration.
Agents can view OS, Hardware and User Account data from the Remote PC.
Support agents can record a session and save it as a video file.
Support agents can enable or disable the copy-paste clipboard functionality between the agent and the end-user PC.
Support agents can easily take screenshots in one click during the session.
Agents and end-users can get started quickly by simply downloading and running a small program. The end-user then shares their ID and password with the agent and the connection is quickly established.
All the heavy lifting is done by our servers.
Support agents can even create a branded, streamlined version of the connection client program for their customers. In addition to adding their own corporate brand, the end-user connection client can be simplified, making it easier for end-users to quicky receive support.
Each agent can add remote machines to the list of available unattended computers and access them. Three actions are available on computers: connect, open a command prompt and remove. Unattended computers can be organized using groups and quickly found using the search bar.
Remote computers in low power mode can be reached too, thanks to the Wake-on-LAN (WoL) feature.
Support agents can take control of macOS/Windows devices from their macOS/Windows devices. Everything is possible!
Remote Support uses industry standard TLS encryption to keep your remote support sessions secure.
TSplus Remote Support servers are managed by our experts and located all around the world for the best customer experience.
TSplus not only manages all the connection servers, but it keeps the connection clients up to date automatically. If an agent or user starts the remote support program with an old version, the software will update itself automatically and open the interface with all the most recent fixes and features. Every time.
